We regularly review and update this Privacy Notice to ensure you stay informed about how we collect, use, store, and protect your personal information.
Please read this notice together with our Terms of Use and any other referenced documents so you can make informed decisions when sharing information with 3EPOS Ltd or its subsidiaries.
Who We Are
3EPOS is a leading provider of EPOS solutions for retail, hospitality, and multi-site businesses. For the purposes of data protection laws—including the Data Protection Act 2018 and the UK GDPR—3EPOS acts as the Data Controller for the personal information we determine the means and purpose of processing.
We are registered with the Information Commissioner’s Office (ICO) and follow strict data protection practices to ensure your personal information is handled securely and lawfully.
If you have questions about this notice or need assistance understanding how we process your data, you can contact us using the details in the “How to Contact Us” section below.
What Personal Data We Collect
We may collect personal information in the following ways to provide you with our services:
1. When Using Our Website
You can browse our website without providing personal details. However, once you submit information (such as through a contact form), we may collect:
- Name
- Address
- Email address
- Telephone number (including mobile)
We may also collect technical information, including:
- IP address
- Browser type and version
- Time zone setting
- Device type, operating system, and browser plugins
- Website usage data, such as pages visited and access times
This information is used only to improve website performance—not to profile users.
2. When You Register Interest in Our Services
If you request information from us directly or via a trusted partner (with your permission), we may collect:
- Name
- Email address
- Business or home address
- Phone number
- Social media handles
You may opt out of marketing at any time.
3. When You Purchase Our Products or Services
To create your account and provide our services, we may collect:
- Name
- Postal and invoicing address
- Email and phone number
- Business information
- Details of services requested
- Supporting information you share when contacting us
4. When You Contact Customer Support
We may collect:
- Account number
- Name
- Work email and phone number
- Role or business responsibilities
- Details of your support enquiry
- Additional information you provide voluntarily
Remote support sessions may be recorded for internal training and quality assurance.
If You Do Not Provide Personal Information
Where personal data is needed to deliver a service or comply with the law, we may be unable to provide the service or may need to cancel a contract if you choose not to provide required information.
How We Use Your Personal Information
We will only use your information where permitted by law and under an appropriate lawful basis. We may use your personal data to:
- Assess suitability for our services
- Set up and manage your account
- Process orders and payments
- Provide customer support
- Respond to enquiries
- Notify you of service updates or changes
- Improve website performance and security
- Carry out testing, troubleshooting, and analytics
With your explicit consent, we may also:
- Send promotional emails or service updates
- Share selected information with trusted third parties offering related services
You may opt out of marketing at any time by emailing info@3epos.com.
Lawful Basis for Processing
We process your personal information under one of the following lawful bases:
- Contract: To provide the services you’ve purchased
- Consent: When you opt in to marketing
- Legal obligation: Where required by law
- Legitimate interests: For business operations, analytics, fraud prevention, etc.
If processing is based on legitimate interests, we will inform you and explain your right to object.
How We Protect Your Personal Data
We take data security seriously and use a range of safeguards to protect your information, including:
- Firewalls and encryption
- Secure servers and restricted access
- Staff training and confidentiality controls
- Physical access security
However, no method of online transmission is 100% secure, so information sent over the internet is at your own risk.
Data Transfers Outside the UK / EEA
We will not transfer your personal information outside the UK/EEA unless:
- The country has adequate data protection laws, or
- We use legally approved safeguards (e.g., Standard Contractual Clauses)
We will inform you of any transfers and safeguards upon request.
Sharing Your Information
We do not sell your data. We may share your information only:
- When required by law (court order, law enforcement, etc.)
- With trusted service providers acting as processors under written agreements
- With analytics and search engine providers to improve our website
- In the event of a business sale or acquisition
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your data
- Rectification: Correct inaccurate information
- Erasure: Request deletion in certain circumstances
- Restriction: Limit how your data is used
- Data portability: Transfer your data to another provider
- Objection: Object to certain processing activities
- Withdraw consent at any time (for consent-based processing)
To exercise your rights, email info@3epos.com.
We will respond within one month.
Changes to This Privacy Notice
We may update this Privacy Notice periodically. All changes will be dated in the “Last Updated” section below and posted on our website. Significant updates may also be emailed to current customers.
Cookies
Our website uses cookies to improve user experience and recognise returning visitors. For full details, please see our Cookies Policy.
How to Make a Complaint
If you are unhappy with how we process your personal information, please contact us at:
info@3epos.com
You may also complain directly to the Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns/
Contact Us
If you have questions about this Privacy Notice or our data handling practices, please contact us:
3EPOS Ltd
Aylesbury, United Kingdom
Email: info@3epos.com
Last Updated: December 2025